Something wrong with an order, a promo code that will not apply, or a question about how the app works? Start with the dockets on the left — if none of them fit, send a chit through the form.
Check the code for stray spaces or a mistyped character, then confirm it has not expired and that your cart meets the minimum spend. Some codes only apply to specific dishes, and most cannot be combined with another offer.
Codes must be applied before you confirm the order — they cannot be added afterwards.
Cash on delivery, or cash at the counter when you collect. There is no card entry in the app and no stored payment details. Please bring an amount close to the order total — drivers carry limited change.
Only before the kitchen starts cooking. Call the restaurant number shown with your order straight away. Once a dish is in the tandoor it cannot be pulled back, and cancellation is then at the restaurant's discretion.
Tell us the same day if you can. Send the order number from My Orders, what was wrong and a photo if you have one. We will replace, refund or credit the item.
The kitchen is shared and handles nuts, dairy, gluten, sesame and mustard, so cross-contact cannot be ruled out. For a serious allergy, call the restaurant before ordering rather than relying only on a note in the app.
Estimates move with traffic, weather and how busy the kitchen is. Check the live status in My Orders first; if it has been sitting on the same status well past the estimate, call the restaurant number on the order.
Close and reopen the app, check your connection, and make sure you are on the latest version from the store. If it persists, restart the device. Reinstalling fixes most stubborn cases — note that it clears your cart and local order history.